Shipping policy
DELIVERY OF GOODS
The goods are delivered by a courier to the home/collection terminal.
Delivery of goods by courier in Lithuania:
Goods are delivered in Lithuania by VENIPAK or DPD courier. Products in stock are delivered within 2-3 working days.
|
Type of delivery of goods |
Delivery price |
Free delivery |
|
VENIPAK pick-up terminal* ** |
€1.99 |
For orders from €90 |
|
VENIPAK courier |
€4.49 |
For orders from €100 |
|
DPD pick-up terminal* |
€3.99 |
|
|
DPD courier |
€5.99 |
For orders from €150 |
For delivery to the Curonian Spit (Kuršių Nerija), contact by e-mail or phone.
* Some products are too large to fit in a parcel locker. Such products will be marked in the product description. If at least 1 such product is added to the cart, it will not be possible to select delivery to a parcel locker.
** If you select delivery to a VENIPAK parcel machine, the shipment will be delivered to the nearest parcel machine at the specified delivery address.
Delivery of goods by courier in Latvia and Estonia:
Goods in Latvia and Estonia are delivered by VENIPAK or DPD courier. Products in stock are delivered within 3-5 working days.
|
Type of delivery of goods |
Delivery price |
Free delivery |
|
VENIPAK pick-up terminal* |
€4.50 |
For orders from €150 |
|
VENIPAK courier |
€10.99 |
For orders from €200 |
|
DPD pick-up terminal* |
€9.99 |
|
|
DPD courier |
€12.99 |
For orders from €250 |
* Some products are too large to fit in a parcel locker. Such products will be marked in the product description. If at least 1 such product is added to the cart, it will not be possible to select delivery to a parcel locker.
Delivery of goods by DPD courier in Europe:
After ordering goods in our store, we can also send them to other countries of the European Union.
Shipping cost by country:
| Country | Price | Free shipping |
| Austria | 24.99 € | For order over 300€ |
| Belgium | ||
| Czechia | ||
| Germany | ||
| Hungary | ||
| Luxembourg | ||
| Netherlands | ||
| Poland | ||
| Slovakia | ||
| Bulgaria | 32.99 € | |
| Croatia | ||
| Denmark | ||
| Finland | ||
| France | ||
| Greece | ||
| Ireland | ||
| Italy | ||
| Portugal | ||
| Romania | ||
| Slovenia | ||
| Spain | ||
| Sweden |
General information:
Attention: goods can be collected from the courier only by the person who placed the order or the person specified in the order or order notes. When picking up goods, it is necessary to present a document confirming personal identity (passport, personal identity card or driver's license).
You can track the status of your VENIPAK shipment by entering the shipment number (sent by email when the item is shipped) to VENIPAK parcel service pagein the box "track the package", you can also call the customer service department of the parcel service DPD at tel.+370 5 214 0666.
You can track the status of a DPD shipment by entering the tracking number (sent by email when the item is dispatched) to DPD page of the parcel servicein the box "track the package", you can also call the customer service department of the parcel service DPD at tel.+370 5 210 6777.
When collecting the product from the courier, please check the packaging for damage (wet, torn, torn or otherwise externally damaged). If the package is damaged, the recipient must note this in the shipment receipt - handover document. After signing this document without comments, it is considered that the shipment was delivered intact.